Purchase Policies

1. General provisions

1.1 These conditions of sale and delivery apply to the sale and delivery of products offered in e-commerce on the website www.simoneverabath.com Please read carefully all the conditions of sale and delivery set out below before making the order of a product on the Website.

1.2 Please print a copy of these conditions of sale for any future reference needs to the order placed.

1.3 Placing an order you will automatically accept the provisions described below relating to the conditions of sale and delivery and the information on data protection personal.

2. Your status

2.1 If you order an item on the Website, you must ensure compliance with the following conditions:

2.1.1 To have the legal capacity to conclude binding contracts

2.1.2 To be of age

2.1.3 To be a natural person acting as a consumer.

3. Purchase and order execution

3.1 The order of a product on the Website is to be considered as an offer to purchase that product in accordance with these conditions of sale and delivery.

3.2 Once the order process has been completed, you will receive an order confirmation e-mail at your e-mail address in which you will be informed that we have read and / or accepted the order. It is understood that we reserve the right to request from you, prior to the acceptance of your order and in order to promote the security of transactions and avoid fraud, certain information such as confirming your telephone number. SVB-Jewelery is the sole recipient of this information. Any documents you send us will be kept in our archives for one month.

3.3 We will confirm by e-mail information, the receipt of your order, the purchase confirmation and the related delivery deadline. The purchase confirmation will constitute proof of the existence of a contract between SVB-Jewelery and you concerning only and exclusively the products included in the same.

4. Price and payment

4.1 The price of each product is that indicated on the Website for the corresponding product, except in the case of manifest error. The indicated price includes VAT at the rate currently in force. Any change in the applicable rate may affect the price of the products. Prices are subject to change at any time. However, the applicable prices are those in effect on the day and time in which the order is validated by you.

4.2 Prices are subject to changes, which in any case will not be applied to orders already confirmed with an order confirmation email.

4.3 A large number of products are marketed on our site and it is always possible that, despite our efforts, some of the products on the site show an incorrect price indication. As a rule, we check the price during our dispatch procedure so that, in the event that the actual price of a product is lower than that indicated by us, we will re-credit the sums you paid during the product sending procedure. If, on the other hand, the actual price of a product is higher than that indicated by us, at our discretion we may either contact you to receive your instructions, before sending you the product, or reject the order and give you the same due notice.

4.4 We are under no obligation to deliver a product to you at an incorrect price in the event that the error is manifest and you could have, using normal diligence, detected it. In that case, we will contact you before the product is delivered.

4.5 Payment can be made with Paypal, bank transfer and credit card in the purchase confirmation phase.

4.6 All payments by credit card are subject to a validity check carried out by the card issuer who must also authorize their use. The order will be considered effective only after the bank payment centers have given their confirmation. The personal data of the credit card holder necessary for the aforementioned checks can therefore be exchanged with third parties. We decline any responsibility for the delay or failure to deliver your order if the credit card issuer does not authorize payment.

4.7 We will debit the amount due to your bank account immediately before the delivery of the ordered products and we inform you that we will not deliver them until we have received full payment. We therefore reserve the right to postpone the delivery date until we have received full payment for the products ordered and in any case to cancel the order, giving you immediate written confirmation, in the event that you fail to make payment within the terms, without a valid reason.

5. Delivery

5.1 SVB-Jewelery offers a standard delivery service. Upon shipment of your purchase, a notice of shipment will be sent to you via e-mail to the e-mail address you provided during the order process. Shipping times will depend on the availability of the product and the time required for any tailor-made creation.

5.2 The delivery address will correspond to the data indicated by you and reported by us in the order confirmation e-mail. In case of non-delivery, we will leave a notice of passage and it will be up to you to collect the package in the places and within the terms specified therein. Once these terms have elapsed in vain, the products will be returned to SVB-Jewelery and it will be up to you to contact us for a possible new shipment of the same at your expense.

5.3 If we are unable to meet the delivery deadline specified in the shipping email for your order, without any non-fulfillment on your part – such as failure to pay in full – we will contact you immediately in order to notify you of the new delivery date. If you refuse the new delivery date or in any case after seven (7) days from the delivery date initially set, you can cancel your order by sending us a registered letter with acknowledgment of receipt or an electronic message. In this case, the purchase price of the corresponding product, including delivery costs, which was eventually charged to you, will be credited back to the credit / debit card account used to complete the order within 30 days. This right of cancellation exists only if the delay is attributable to SVB-Jewelery.

5.4 The shipping costs are as follows:
– for Italy: FREE
– for European Union: € 12,00
– for European countries (not EU): € 18,00
– for the United States and Canada: € 22,00
– for other locations: € 40,00

6. Transfer of Risk and Ownership

6.1 The product becomes your property from the full payment of the purchase price. It is understood that we could proceed with the recovery of the product at any time up to the transfer of ownership of the same in all cases in which you should be in breach of this contract.

6.2 The transfer of risks takes place at the time of delivery. The risks, under this provision, are those related to damage to the product or caused by its use, alteration or conservation. The risks associated with returning a product, for any reason, are your responsibility.

7. Right of withdrawal and complaints

7.1 You have the obligation to notify us, immediately after delivery, that you have received any missing, defective or damaged products.

7.2 In compliance with the Legislative Decree 6 September 2005 n. 206 (Consumer Code) you have the opportunity to exercise the right of withdrawal, without giving reasons and without any penalty, by returning the goods within fourteen (14) working days from receipt of the same, requesting a return code. to the address and by returning the product accompanied by the delivery note and the return form to SVB-Jewelery, requesting it from info@simoneverabath.com.

7.3 For the purposes of exercising the right of withdrawal and in accordance with the legislation contained in art. 67, co. 2 of the Consumer Code, the product you wish to return must be intact (including any accessories included in the price) and kept by you and not worn. If any accessories included in the price of the product are not returned by you, we will charge you the cost of the missing accessories. Any returned product, which should reach us incomplete, ruined, damaged, stained or in any case not in its original packaging conditions, will not be taken back; the same applies, for hygienic reasons, to certain products such as earrings. All items that have undergone changes from the origin cannot be returned. We therefore recommend that you preferably use a secure shipping and delivery method as the responsibility of the product until it is received by us is your responsibility.

If the withdrawal has been made within the above deadline and the product that reaches us, has not been worn or used, is not damaged or stained, it is in its original packaging condition (packaging, additional links, warranty and instructions intact ) and is accompanied by the duly completed and signed Return Form and the Delivery Note, we will exchange the product or refund you the price incurred net of the expenses incurred by us, based on your preference expressed in the aforementioned Return Form; the costs of returning the product or products are your responsibility.

7.4 If you have expressed your wish to be reimbursed, we will refund the amount charged within thirty (30) days from the date of receipt of the product by SVB-Jewelery, after the competent office has verified that the product returned satisfies the conditions and procedures described below, crediting it to the account of the credit / debit card used to complete the order.

7.5 Following the cancellation of the order, you will have the obligation to return the product, as provided for in the previous art. 7.2, by sending it to the address Via Pomponio Leto 3- 00193 Rome – for the attention of Simone Vera Bath

7.6 Returns of personalized items are not accepted under any circumstances. In the case of rings, returns for sizes greater than 22 are not accepted.

7.7 The right of withdrawal is reserved exclusively for natural persons (consumers), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to any professional activity carried out.

8. Returned for Defect or Non-Conformity

8.1 If the buyer has received an incorrect or damaged product, within 2 days of receiving the order he must contact us at the email address info@simoneverabath.com to request the return authorization code and the return form, attaching to the email the photographic evidence certifying the error or damage. We will send a confirmation email with instructions on how to proceed with the shipment and directions for replacing or refunding the purchased item. In this case, the shipping costs of the damaged item will be borne by the supplier.

9. Responsibility

9.1 SVB-Jewelery is not liable to you for damage caused by your action, omission or error, by force majeure events or by third parties. SVB-Jewelery presents and describes the products with the utmost care. However, please refer to the descriptive sheet of the single product to know its specific characteristics. Consultation of the Website, as well as the acquisition of orders on the same, imply knowledge and acceptance of the characteristics and limits of the network, with particular reference to technical performance, response times to consult, query or transfer information, the risks of interruption, and more generally, the risks inherent in every connection and transmission on the Internet, the lack of protection of some data from any undue theft and the risk of contamination by viruses circulating on the network.

9.2 SVB-Jewelery cannot be held responsible for any direct or indirect damage generated by an interruption, malfunction, of any nature and for any cause, or for any direct or indirect consequential damage, in any way, to a connection to the Website. It is up to each Internet user to take all appropriate security measures to protect their data and / or software stored in the computer device from any attack. Anyone connecting to the Website falls under their sole responsibility.

10. Intellectual Property Rights and License of Use

10.1 SVB-Jewelery is the owner of intellectual or industrial property rights (for example rights on trademarks, invention patents, models filed for registration and designs and models) relating to all information, software, documents, the data, data structures, services, logos, trademarks, designs, texts, video files, audio files, images and other content (hereinafter referred to as “content”) published or used in inside the Website. Failure to mention proprietary rights does not necessarily mean that the elements of the Website are not covered by any right of SVB-Jewelery.

10.2 The contents of the Website can be downloaded, viewed and / or printed only and exclusively for private and non-commercial purposes and only on the condition that, to the extent and as long as:
– the total or partial reproduction of the Website is not strictly prohibited;
– the documents or associated graphic elements are not modified, altered or translated;
– the graphic elements of the Website are not used without the accompanying texts;
– mentions, of any nature, relating to copyrights or other rights related to the content downloaded by the user, are not stored and reproduced by the latter;
– the source code or structure of the images and / or contents and / or the contents themselves are not disclosed, decompiled and used for purposes other than those strictly necessary for the operation and use of the Website; and / or
– the contents are not used to manufacture derivative products.

11. Duration

11.1 These conditions apply for the entire duration of the online presence of the products offered for sale by SVB-Jewelery on the Website and are subject to change. The applicable conditions are those in force on the day and time in which the order is validated by you.

11.2 SVB-Jewelery reserves the right to modify and amend these conditions of sale at its discretion.

11.3 You will be subject to the policies and conditions of sale established and valid at the time the order is sent, unless the aforementioned changes and / or amendments are required by law or by Competent Authorities (in which case they are will also apply to orders previously sent by you), or in the event that the aforementioned changes and / or amendments have been duly communicated to you in writing and before we send the relative order confirmation.

12. Product information

12.1 SVB-Jewelery pays particular attention to putting online information relating to the essential characteristics of the products through technical data sheets accompanied by illustrative photographs, within the limits of the technique and in compliance with the best standards of the market.

13. Various

13.1 Force majeure: We will not, however, be responsible for any lack of execution or delay for the obligations we have assumed towards you with this contract in the event that they are caused by force majeure and in any case subtracted from one of our reasonable control such as, by way of example and not limited to:

13.1.1 Strikes, lockouts, industrial actions;

13.1.2 Civil uprisings, riots, invasions, terrorist attacks or threats of terrorist attacks, wars (whether declared or not) or the threat or preparation of wars;

13.1.3. Fire, explosion, hurricane, flood, earthquake, collapse, epidemic or other natural disaster;

13.1.4 Impossibility of the use of railways, ships, airplanes, wheeled transport or other means of public or private transport;

13.1.5 Impossibility of the use of public or private communication networks.

14. Applicable law and competent court

14.1 These conditions of sale and delivery are governed by Italian law. The place of jurisdiction will be the Italian court with territorial jurisdiction under Italian law. 16.

15. Online dispute resolution for consumers

15.1 The consumer resident in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to and / or deriving from contracts for the sale of goods and services entered into online. Consequently, if you are a European consumer, you can use this platform for the resolution of any dispute arising from the online contract entered into with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/).